Privacy Policy

Who we are

Step Up Children’s Therapy Center is a children’s therapy center at 14393 Bridgewater Crossings Blvd, Suite 130, Windermere, FL 34786. You can reach us at stepup@stepupctc.com or (407) 784-6939.

Information we collect

New-family enquiries. When you complete our contact form, we collect the parent or guardian’s name, relationship to the child, email address, phone number, the child’s first name and age, the services you’re interested in, your preferred time to be reached, and your consent to be contacted.

Job applications. When you apply through our Careers page, we collect your name, email address, phone number, the role you’re interested in, any message you provide, and the CV or resume file you upload.

Information we deliberately do not collect here. Our forms are designed not to gather medical or health details about your child (such as diagnoses, health-plan or insurance information, or clinical notes). Please do not include sensitive health information in free-text fields.

Technical information. Like most websites, we automatically receive limited technical data such as your IP address and browser or device information, which we may store alongside a submission and in server logs to help keep the site secure.

Cookies, analytics, and similar technologies

Preferences. We store your language choice (English or Portuguese) in your browser’s local storage so we can remember it on your next visit.

Security. We use Cloudflare Turnstile to tell humans and automated bots apart and to protect our forms from abuse.

Analytics. We use PostHog to understand how visitors use the site, such as which pages are viewed and which buttons are clicked, so we can improve it. Our analytics does not use cookies: it stores an anonymous identifier in your browser’s local storage, and analytics requests are routed through our own domain (t.stepupctc.com). We do not record your screen, we do not build advertising or marketing profiles, and we honor your browser’s “Do Not Track” signal.

Cookies. We do not use cookies for analytics or advertising. Cloudflare, which protects and delivers this site, may set strictly necessary cookies to keep it secure. You can control cookies and local storage through your browser settings; disabling some technologies may affect how the site works.

Maps. Our home and visit sections embed a Google Map. When the map loads, Google may receive your IP address and set its own cookies, subject to Google’s privacy policy.

How we use your information

We use the information you provide to respond to your enquiry and arrange a first visit or evaluation; to review and respond to job applications; to operate, secure, and improve the website; and to comply with our legal obligations.

Contacting us through this website does not create a therapist-client or provider-patient relationship.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the website and our intake process, under agreements that require them to protect it:

Supabase (secure database and file storage for your submission and any uploaded CV); Resend (sending our team an email notification of your enquiry or application); Cloudflare (website hosting, content delivery, and bot protection); and PostHog (website analytics).

We may also disclose information if required by law or to protect the rights, safety, or property of our families, our staff, or Step Up.

How we protect your information

Information is transmitted over encrypted connections (HTTPS) and stored with access controls that limit access to authorized Step Up staff. Uploaded CVs are kept in private storage and are not publicly accessible. No method of transmission or storage is completely secure, but we use appropriate safeguards to protect your information.

How long we keep information

We keep enquiry details for as long as needed to assist your family and to maintain our business records. Uploaded CVs are automatically deleted after 12 months; we may keep the basic application record (such as your name and the role you applied for) longer to maintain our hiring records, unless you ask us to delete it sooner.

Children’s privacy

This website is intended for parents, guardians, and prospective team members, not for use by children. Any information about a child is provided by the adult completing the form. We do not knowingly collect personal information directly from children under 13 through this website.

Your choices and rights

You may ask us to access, correct, or delete the personal information you have submitted, or to stop contacting you, by emailing stepup@stepupctc.com. We will respond within a reasonable time. Depending on where you live, you may have additional rights under applicable privacy laws.

Where your information is processed

We operate in the United States, and our service providers may process and store information in the United States and other countries. If you contact us from outside the United States, you understand that your information will be handled as described in this policy.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and significant changes will be reflected on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at stepup@stepupctc.com or (407) 784-6939, or write to us at 14393 Bridgewater Crossings Blvd, Suite 130, Windermere, FL 34786.